TERMS OF SERVICE

ABQ Fingerprinting

Effective Date: October 25, 2025
Last Updated: October 25, 2025

1. Acceptance of Terms

By scheduling an appointment, visiting our locations, or using our services, you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

ABQ Fingerprinting ("we," "us," "our," or "Company") reserves the right to modify these Terms at any time. Your continued use of our services after changes constitutes acceptance of the modified Terms.

2. Services Provided

ABQ Fingerprinting provides professional fingerprinting and background check services throughout New Mexico, including:

Core Services

Digital Fingerprinting: Electronic capture of fingerprints using LiveScan technology
Fingerprint Cards: Traditional ink-based fingerprint cards printed on-site
FBI Background Checks: Criminal history record checks processed through the FBI
ATF EFT (Electronic Fingerprint Transmission): Fingerprinting for firearms-related applications
FDLE Fingerprinting: Florida Department of Law Enforcement background checks
Live Scan Services: Real-time electronic fingerprint transmission to government agencies
FBI Apostille Services: Authentication of FBI background check documents for international use (completed after FBI background check)

Service Locations

Services are provided at multiple locations throughout New Mexico:

Main Office - Albuquerque

Wyoming Professional Building: 3620 Wyoming Blvd, Suite 117, Albuquerque, NM 87111

Partner Locations:

Las Cruces: HTM Security Services, 1065 S Main Street, Suite B, Las Cruces, NM 88005
Rio Rancho: Beyond Mail and Print, 4405 Jager Drive, Suite C4, Rio Rancho, NM 87144
Roswell: C and J Drug Screening, 207 N Union Ave, Suite B, Roswell, NM 87507
Santa Fe: DMV Title Experts, 3494 Zafarano Drive, Suite A, Santa Fe, NM 87507
Taos: 9 to 5 Ship and Print, 710 D Paseo Del Pueblo Sur, Taos, NM 87571

All locations operate under the ABQ Fingerprinting brand and adhere to the same service standards and policies.

3. Eligibility

To use our services, you must:

Be at least 18 years of age, OR be accompanied by a parent or legal guardian
Provide valid government-issued identification
Provide accurate and complete information
Have legal authority to submit fingerprints for the stated purpose

Services for minors require parental or guardian consent and presence during the appointment.

4. Appointments and Scheduling

Scheduling

Appointments can be scheduled online through our website or by phone
Walk-in services may be available but are not guaranteed
Appointment times are subject to availability

Confirmation

You will receive appointment confirmation via email or phone
It is your responsibility to arrive on time for your scheduled appointment

Required Documents

You must bring to your appointment:

Valid government-issued photo identification (driver's license, passport, state ID, or military ID)
Any required application forms or authorization documents
Payment for services

Late Arrivals and Missed Appointments

If you arrive more than 15 minutes late, we reserve the right to reschedule your appointment
Missed appointments without 24-hour advance notice may result in forfeiture of any deposit or prepayment

5. Fees and Payment

Service Fees

Fees for services are posted on our website and at our locations
Prices are subject to change without notice
Some services require payment to government agencies in addition to our service fees

Payment Methods

We accept:

Credit and debit cards (Visa, Mastercard, American Express, Discover)
Cash (at physical locations)
Electronic payments through our online booking system

Payment Terms

Payment is due at the time services are rendered unless otherwise arranged
For FBI Apostille services, initial FBI background check must be paid before Apostille processing can begin
All fees are in U.S. dollars

Refund Policy

Service Fees: Non-refundable once fingerprinting services have been completed
Rejected Fingerprints: If your fingerprints are rejected by the FBI or other agency due to poor quality, we will provide ONE (1) free resubmission. Any subsequent resubmissions will be charged at the posted rate
Cancelled Appointments: Cancellations made at least 24 hours in advance may be eligible for a refund or credit, minus any processing fees
Government Fees: Fees paid to government agencies (FBI, ATF, FDLE, etc.) are non-refundable
Technical Issues: If we are unable to capture usable fingerprints due to our equipment failure, you will receive a full refund

6. Service Limitations and Disclaimers

Our Role

We are a fingerprinting service provider, NOT the decision-making authority
We capture and transmit fingerprints; we do NOT determine eligibility, approval, or denial of applications
Results are provided by the requesting agency (FBI, ATF, employer, etc.), not by us

No Guarantee of Results

We do NOT guarantee any particular result or outcome from your background check
We do NOT guarantee acceptance of your fingerprints by receiving agencies
Processing times are determined by government agencies and are beyond our control

FBI Channeling Service

FBI Channeling is a NON-REFUNDABLE service
Processing times vary and are controlled by the FBI, not ABQ Fingerprinting
We cannot expedite FBI processing

Quality Standards

We use industry-standard LiveScan technology to capture high-quality fingerprints
We will make reasonable efforts to ensure fingerprint quality meets FBI and agency standards
Some individuals have fingerprints that are difficult or impossible to capture due to age, occupation, medical conditions, or other factors beyond our control

7. Customer Responsibilities

You agree to:

Provide accurate, complete, and truthful information
Present valid identification at your appointment
Comply with staff instructions during fingerprinting
Notify us immediately of any errors in your submitted information
Review all documents before signing
Understand that FBI Channeling and background checks are subject to FBI policies and timelines

You acknowledge that:

Providing false information may result in denial of service and potential legal consequences
You are responsible for understanding the requirements of your requesting agency
Results are provided directly by the requesting agency, not by ABQ Fingerprinting

8. Privacy and Data Security

Your privacy is important to us. Our collection, use, and protection of your personal information and fingerprints are governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you:

Consent to the collection and processing of your fingerprints and personal information
Authorize us to transmit your information to the FBI, ATF, FDLE, and other authorized agencies
Understand that your fingerprints may be retained in FBI databases as described in our Privacy Policy
Acknowledge receipt of the FBI Privacy Act Statement and Non-Criminal Justice Applicant's Privacy Notice

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of ABQ Fingerprinting or its licensors and is protected by U.S. and international copyright laws.

You may not:

Copy, reproduce, or distribute our content without permission
Use our trademarks or branding without authorization
Reverse engineer or attempt to extract source code from our systems

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

General Limitations

ABQ Fingerprinting SHALL NOT BE LIABLE FOR:

Delays or failures in processing caused by government agencies
Decisions made by employers, licensing boards, or other requesting organizations based on background check results
Rejection of fingerprints due to individual fingerprint characteristics
Indirect, incidental, special, consequential, or punitive damages
Loss of income, employment opportunities, or other economic losses resulting from background check results

Maximum Liability

Our total liability to you for any claims arising from our services shall not exceed the amount you paid for the specific service that gave rise to the claim.

Exceptions

Nothing in these Terms shall limit our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded or limited by law

11. Indemnification

You agree to indemnify, defend, and hold harmless ABQ Fingerprinting, HTM Security Services, and their officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorney's fees) arising from:

Your use of our services
Your violation of these Terms
Your violation of any rights of another person or entity
Your provision of false or misleading information

12. Governing Law and Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New Mexico, without regard to its conflict of law provisions.

Jurisdiction

Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Bernalillo County, New Mexico, and you consent to personal jurisdiction in such courts.

Dispute Resolution

Before filing any legal action, you agree to:

Contact us in writing describing the dispute
Allow us 30 days to attempt to resolve the issue
Participate in good faith negotiations

Arbitration

For disputes that cannot be resolved through negotiation, you agree to binding arbitration in accordance with the American Arbitration Association's rules, with the arbitration to take place in Albuquerque, New Mexico.

13. Partner Location Operations

ABQ Fingerprinting operates through partnerships with local businesses at several locations throughout New Mexico. These partnerships involve:

Partner Locations:

HTM Security Services (Las Cruces)
Beyond Mail and Print (Rio Rancho)
C and J Drug Screening (Roswell)
DMV Title Experts (Santa Fe)
9 to 5 Ship and Print (Taos)

Partnership Structure:

Partner businesses provide the physical location and facility
ABQ Fingerprinting provides LiveScan equipment and technical services
Both entities share responsibility for service delivery and customer service
All locations adhere to the same quality, privacy, and service standards

Services provided at partner locations are subject to these Terms and are provided under the ABQ Fingerprinting brand. Your experience and rights as a customer are consistent across all locations.

14. Prohibited Conduct

You may NOT:

Use our services for any unlawful purpose
Provide false or misleading information
Attempt to use another person's identity
Interfere with or disrupt our services or systems
Harass, threaten, or abuse our staff
Attempt to gain unauthorized access to our systems or data
Use our services to harm, defraud, or deceive others

Violation of these prohibitions may result in:

Termination of services
Denial of future services
Reporting to law enforcement
Legal action to recover damages

15. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including:

Acts of God (earthquakes, floods, fires, etc.)
War, terrorism, or civil unrest
Government actions or regulations
Labor disputes or strikes
Pandemics or public health emergencies
Failures of telecommunications or internet services
Government agency system outages or technical issues

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ABQ Fingerprinting regarding our services and supersede all prior agreements, understandings, and communications.

18. Waiver

Our failure to enforce any provision of these Terms shall not be construed as a waiver of that provision or our right to enforce it in the future.

19. Assignment

You may not assign or transfer these Terms or your rights and obligations under them without our prior written consent. We may assign these Terms to any successor or affiliate without restriction.

20. Contact Information

For questions about these Terms or our services:

ABQ Fingerprinting - Main Office
3620 Wyoming Blvd, Suite 117
Albuquerque, NM 87111

Phone: 877-340-8822 (Toll-Free) or 505-414-1787
Email: info@abqfingerprinting.com
Website: www.abqfingerprinting.com

Partner Location Contact Numbers:

Las Cruces (HTM Security Services): 575-524-6904
Rio Rancho (Beyond Mail and Print): 505-464-1136
Roswell (C and J Drug Screening): 575-623-9098
Santa Fe (DMV Title Experts): 505-428-0980
Taos (9 to 5 Ship and Print): 575-751-1313

Hours of Operation:

Albuquerque: Monday-Friday 8:00 AM - 6:00 PM (Closed 2:00 PM - 3:00 PM)
Las Cruces: Monday-Friday 9:00 AM - 5:00 PM
Rio Rancho: Monday-Friday 9:00 AM - 5:00 PM | Saturday 10:00 AM - 2:00 PM
Roswell: Monday-Friday 8:00 AM - 5:00 PM (Closed 11:00 AM - 1:00 PM)
Santa Fe: Monday-Friday 9:00 AM - 5:00 PM
Taos: Monday-Friday 9:00 AM - 5:00 PM

21. Acknowledgment

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT:

You have read, understood, and agree to be bound by these Terms of Service
You have read and understood our Privacy Policy
You consent to the collection, use, and disclosure of your information as described
You understand that providing false information may have legal consequences
You understand that we are a service provider and do not control the outcome of background checks
You understand that FBI Channeling is non-refundable
You have been given the opportunity to ask questions about our services and policies

Thank you for choosing ABQ Fingerprinting for your fingerprinting and background check needs.